Refund policy

Return Procedure

Nasco Healthcare reserves the right to either repair or replace affected parts or the entire unit at their sole discretion after investigation and reviewing the actual product and the damage.  In most instances, a digital photo of the product in question showing the damage will help qualify a product for a return to the factory.  At no time will any product be accepted without a proper return authorization.

A 20% restocking fee, in addition to return shipping charges and any additional refurbishment charges, will be applied and deducted from your credit upon return and review of the product. Please note that returns of non-Nasco Healthcare portfolio items are subject to different charges as outlined in our Purchase Order Terms & Conditions. These can be as high as the total amount paid for the item, including shipping charges, handling fees and any other costs associated with such purchase.

Please contact customer service to arrange a return and to obtain a Return Authorization.

Phone: 1-833-NASCOHC (627-2642)
Email: customercare@nascohealthcare.com

Freight and shipping charges are the sole responsibility of the buyer.  No returns will be received with shipping charges due. The serial number and invoice number must be provided for warranty repairs.  No warranty will be authorized without this information. 

If you have any questions or wish further information on any product we manufacture, Life/form or Simulaids, please contact customer service.

Updated: August 2022